Electronic modes of service provision have been gaining in popularity. At the beginning of 2020, 55.3 per cent of institutions provided services via the E‑Government Gateway, 97.6 per cent – by e‑mail, 75.6 per cent – provided consultations on the website, 46.4 per cent – provided information services via social networks (at the beginning of 2018, 42.1, 98.3, 69.9 and 37.2 per cent respectively).

At the beginning of 2020, 72.9 per cent of institutions provided a possibility to download various document forms, 47.4 per cent – to return filled‑in forms. 39.5 per cent of institutions provided a part of services electronically (at the beginning of 2018, 72.5, 27.5 and 33.8 per cent respectively).

E‑services provided in State and municipal institutions

The latest and detailed data are available in the Database of Indicators

Provision of E-Government Gateway services in State and municipal institutions

The latest and detailed data are available in the Database of Indicators

At the beginning of 2020, document management (preparation, registration, scanning) systems were used by 83.5 per cent of institutions (in 2018, 78.2 per cent). 89.7 per cent of institutions used e‑delivery system for sending documents, 99.7 per cent of institutions sent documents by e‑mail, 94.2 per cent – by post or via courier (in 2018, 89.7, 99.7, and 94.2 per cent respectively). E‑documents were sent by 90, received – 96.9 per cent of institutions.

Information and communication technology systems used by State and municipal institutions
(Document management system)

The latest and detailed data are available in the Database of Indicators

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Modes of provision of public and administrative services in State and municipal institutions