People

In 2022, 88 per cent of persons aged 16–74 used the Internet (in 2021, 87 per cent). The Internet is less often used by older persons than the youth. In the 16–24 age group, persons using the Internet accounted for 100 per cent, in the 65–74 age group – 57 per cent. Compared to the previous year, the number of persons aged 65–74 using the Internet grew by 2 percentage points.

82 per cent of persons aged 16–74 used the Internet daily (94 per cent of internauts in this age group), 4.5 per cent – at least once a week but not daily (5 per cent of internauts in this age group). Thus, persons using the Internet at least once a week accounted for 87 per cent of the population aged 16–74, or 99 per cent of internauts in this age group.

Persons who used the Internet
In the last 3 months

The latest and detailed data are available in the Database of Indicators

Persons who used the Internet by sex and age group, 2022
In the last 3 months

The latest and detailed data are available in the Database of Indicators

Persons who used the Internet by occupation, 2022
In the last 3 months

The latest and detailed data are available in the Database of Indicators

The Internet was mainly used for communication, for search information, for reading news and banking services: 84 per cent of persons aged 16–74 (96 per cent of internauts in this age group) used the Internet for communication, 80 per cent (88  per cent of internauts) –for search information about goods and services, 77 per cent (91 per cent of internauts) – for reading news, 75 per cent (85 per cent of internauts) – for the Internet banking services. 32 per cent (37 per cent of internauts in this age group) used the Internet for learning, upskilling or self-education purposes.

Persons who used the Internet for personal purposes by sex, 2022

The latest and detailed data are available in the Database of Indicators

In 2022, 74 per cent of the population aged 16–74 (83 per cent of internauts in this age group) used electronic services provided by public authorities or other public service institutions at least once in the last 12 months. The highest use of these services was among persons aged 25–34 (97 per cent), and the lowest (31 per cent) – among persons aged 65–74. 61 per cent of the population used the websites of public authorities or public service institutions to access their personal records (e.g. to access the electronic information system for health, the State Social Insurance Fund Board information system, etc.), 60 per cent – downloaded the official document forms, one in two persons aged 16–74 filed their income tax return online. One in six persons applied online for official documents or certificates (e.g. graduation, birth, marriage, divorce certificates, etc.), and the same proportion of the population (16 per cent) applied for a benefit (pension, child benefit) or admission to kindergarten or school. Persons who did not submit any applications or claims via the websites of public authorities or public services cited the main reason for not doing so as that there was no need (91 per cent of internauts). Other reasons included lack of knowledge and skills (6 per cent), or having someone else do it on their behalf (4 per cent).

A third of the population who have used the services of public authorities or other public bodies stated they had encountered certain difficulties: 21 per cent of the population faced technical problems (the website took a long time to load, was slow to load, etc.), 19 per cent of the population reported that the website was difficult to use because it was not user-friendly, had unclear wording, etc., and 5 per cent of the population was unable to use the service on their smartphone or tablet.

Persons who used the websites of public authorities or public services
In the period of 12 months before the survey

The latest and detailed data are available in the Database of Indicators

More:

Persons who have encountered issues when using websites of public authorities or public services

Persons who used the websites of public authorities or public services

Persons who did not make any requests or claims via a website of public authorities or public services

   Business

In 2021, 89.2 per cent of enterprises used information from the websites of public authorities: 87.2 per cent – in administrative processes, 69.9 per cent – for commercial activities, 64.7 per cent – to create or provide electronic services.

Enterprise communication with public authorities via the Internet

2021 – break in time series

The latest and detailed data are available in the Database of Indicators

Enterprise communication with public authorities via the Internet by enterprise size group, 2021

The latest and detailed data are available in the Database of Indicators

Electronic social media tools were used for work purposes by 57.7 per cent of enterprises in 2022: 90.6 per cent – in large enterprises, 69.8 per cent – in medium-sized enterprises, 53.9 per cent – in small-sized enterprises.

Use of social media tools in enterprises by enterprise size group

2022 – break in time series.

The latest and detailed data are available in the Database of Indicators

For more terms and explanations, please see the Dictionary of Statistical Terms.