Sharing of information electronically within the enterprise

In 2023, 41.9 per cent of enterprises used the Enterprise Resource Planning (ERP) software: 74.9 per cent – in large enterprises, 52.1 per cent – in medium-sized enterprises, 38.5 per cent – in small-sized enterprises. The ERP software was mostly used by information and communication enterprises (63.1 per cent).

In 2023, the Customer Relationship Management (CRM) software was used by 31.1 per cent of enterprises: 60 per cent – in large enterprises, 42.2 per cent – in medium-sized enterprises, 27.6 per cent – in small-sized enterprises. The CRM software was mostly used in information and communication activities (60.6 per cent).

In 2023, the Business Intelligence (BI) software was used by 11.6 per cent of enterprises: 59.5 per cent – in large enterprises, 22 per cent – in medium-sized enterprises, 7.6 per cent – in small-sized enterprises. The BI software was mostly used in information and communication activities (39.4 per cent).

In 2023, 13.1 per cent of enterprises shared data electronically with suppliers or customers within the supply chain: 38.9 per cent – in large enterprises, 19.9 per cent – in medium-sized enterprises, 10.7 per cent – in small-sized enterprises.

ICT systems for e-business used by enterprises, 2023

The latest and detailed data are available in the Database of Indicators

In 2023, 40.5 per cent of enterprises performed data analytics: 81.6 per cent – in large enterprises, 60.1 per cent – in medium-sized enterprises, 34.7 per cent – in small-sized enterprises. In 36.6 per cent of enterprises data analytics were performed by enterprise employess, 8.5 per cent – by external enterprises or organisations. Enterprise employees performed data analytics mostly on data about customers (17.5 per cent) and on data from transaction records (17.2 per cent). In 2023, 0.6 per cent of enterprises sold data or access to their data, 2.9 per cent – bought any data or access to data.

Enterprises that have performed data analysis, 2023

The latest and detailed data are available in the Database of Indicators

Enterprises for which data analysis was performed by enterprise’s own employees, 2023

The latest and detailed data are available in the Database of Indicators

Enterprises that have carried out data trading, 2022

The latest and detailed data are available in the Database of Indicators

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ICT systems for e-business used by enterprises

For more terms and explanations, please see the Dictionary of Statistical Terms.